I guide B2B leaders to grow repeatable revenue by strongly emphasising their customer success teams. My expertise ensures businesses are prioritised by holistically looking at their go-to-market system and providing tangible action plans for maximising profit.
I am eager to help you navigate the challenges of hiring the right talent, scaling wisely and meeting forecasting goals.
By steering by the compass of aligned company values and connected dots of your revenue functions, I ensure your growth is rapid and sustainable.
Let's team up!
Your System
Diagnosis
I help assess people, processes, and technology. Define KPIs and advise on reporting in your CRM
Hiring
Define roles, write job descriptions, and help you hire top teams. Set up their goals and reporting structure
Scaling
Define go-to-market strategies that align Customer Success with Sales, Marketing and Product
Your Customers
Segmentation
I help evaluate your ideal customer profiles. Assess risks and opportunities based on customer value, product usage and engagement
Their journey
Map existing customer journeys and build an action plan of go-to-market initiatives and automation to reduce churn and increase growth
Expansion
Explore and suggest new channels and segments to build a strong pipeline of expansion
You
1:1 Coaching
I offer you coaching to bounce off ideas and get fresh perspectives
Values
Help to build the company mission and culture values you need to grow
Your team
Assess and level up your senior management to connect dots holistically
My story
Hey there, I am Thomas! I'm passionate about helping scale up businesses and unravel the mysteries of creating the perfect product/market fit.
My adventure kicked off in advertising in Germany, where I honed my skills and guided media companies and advertisers in decoding consumer insights.
I helped build new TV channels targeting high-value viewers, generating 8-digit revenue in their first years.
In 2011, I moved to London to help Discovery Inc. understand its global audiences, set up intelligence tools, and build its digital businesses.
After this, I took a sharp turn and dove into growing revenue for scale-up companies, scoring 140% net retention and building Customer Success teams that generated 8 digits in annual recurring revenue.
Fast-forward to today, I'm a revenue leader and consultant, steering companies into their customers' loving arms and fine-tuning their revenue engines for sustainable growth.
Recommendations
“Thomas is the consummate professional and the model of leadership and partnership in SaaS. Measured, insightful and authentic, he's equally deft at developing trust with clients, colleagues and the C suite.”
“He is an exceptional leader who steers the sales team precisely and consistently inspires a culture of excellence. Thomas has an innate ability to drive performance and results, always setting the bar high.”
“Thomas works closely with clients to understand their needs and tailor the story within the data. His dedication to delivering exceptional service and expertise in leveraging data make him an invaluable asset.”
“His industry knowledge and client relationships have benefitted many business areas, and he's launched new initiatives, events and client products that have led to strong commercial success.”
Let’s team up!
